Privacy Policy | CMBA-BC

Privacy Policy

Mortgage Brokers Association of British Columbia (CMBA-BC)

Last updated: January 23, 2026

CMBA-BC is committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial requirements.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of our operations.

1. Accountability

CMBA-BC is responsible for personal information under its control. We have designated a Chief Privacy Officer who is accountable for compliance with this Privacy Policy and applicable privacy legislation.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including when you:

  • Apply for or renew membership
  • Register for events, conferences, or education programs
  • Subscribe to newsletters or communications
  • Create or manage an online account
  • Contact our staff or representatives
  • Participate in surveys, consultations, or forums

Personal information may include your name, contact information, professional details, membership status, communication preferences, and payment-related information (processed through third-party providers).

We also collect limited technical and usage information, such as:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

This information is used for security, analytics, system administration, and website improvement.

3. Purpose of Collection

Personal information is collected for the following purposes:

  • Administering memberships, events, and education programs
  • Communicating with members and participants
  • Processing registrations and payments
  • Delivering resources, services, and professional development
  • Improving programs, services, and website functionality
  • Meeting legal, regulatory, and governance obligations

We limit collection to information that is necessary for these purposes.

4. Consent

By providing personal information to CMBA-BC or engaging with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Consent may be express or implied, depending on the nature of the interaction.

You may withdraw consent at any time, subject to legal or contractual requirements. Withdrawal of consent may affect our ability to provide certain services.

5. Use of Technology, Analytics, and Third-Party Services

CMBA-BC uses third-party service providers to support its operations, including:

  • Website analytics tools (e.g. Google Analytics) to understand website usage and improve performance
  • Marketing and communications tools (e.g. email platforms and social media pixels) to deliver relevant information and measure engagement
  • Membership and customer relationship management (CRM) systems to administer memberships, events, and education
  • Payment processors to securely process registrations, memberships, and other transactions

These service providers may collect or process information on our behalf and are contractually required to protect personal information and use it only for authorized purposes.

CMBA-BC does not sell personal information.

6. Communications and Opt-Out

You may opt out of non-essential communications at any time by:

  • Using the unsubscribe link in our emails
  • Updating your preferences in your member profile
  • Contacting [email protected]

Certain transactional, governance-related, or regulatory communications may still be sent where required.

7. Safeguards and Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized staff and service providers who require it for legitimate business purposes.

8. Retention of Personal Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Access and Corrections

You may request access to, or correction of, your personal information by contacting us. Requests will be handled in accordance with applicable privacy legislation.

10. External Websites and Social Media

Our website and communications may include links to third-party websites or social media platforms. CMBA-BC is not responsible for the privacy practices of those external sites.

Use of third-party platforms is governed by their respective privacy policies and terms.

11. Contact Information

For privacy-related questions, concerns, or requests:

Chief Privacy Officer
Mortgage Brokers Association of British Columbia
📍 2025 Willingdon Ave., Burnaby, BC V5C 0J3
📧 [email protected]